Refund policy

Returns

We want you to be happy with your purchase.

If you are not completely satisfied, you may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

The following items cannot be returned unless they are faulty, damaged, or incorrect:

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

We will review the issue and arrange a replacement, refund, or other appropriate solution.

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

Customers are responsible for return shipping costs unless:

For refund or return requests, please contact:

Email: contact@inchaw-merchandise.co.uk

Please include your order number in all correspondence.